Delete your SparklePlay account and data

1. How to request account deletion

You can request deletion of your SparklePlay account and associated data using the in-app account deletion option where available, or by emailing QTI Labs at support@qtilabs.com.

If we cannot safely identify the account from the request, we may ask for limited additional information to verify account ownership before deleting data. Do not send passwords, OTPs, payment-card details or other unnecessary sensitive information.

2. What happens after a verified deletion request

Subject to technical, legal and platform requirements, QTI Labs will delete or anonymise eligible SparklePlay data associated with the account. Depending on the features used, this may include:

• the SparklePlay account/profile information under QTI Labs' control;
• private creator drafts and My Studio records linked to the account;
• account-linked game creation and submission information that is no longer required;
• account preferences and other private product-state information under QTI Labs' control.

Where published content cannot reasonably be deleted immediately because it is part of a shared publishing or moderation record, QTI Labs may remove it, restrict it, or disassociate it from the deleted account where appropriate.

3. Information that may be retained

Account deletion does not necessarily remove every record immediately. QTI Labs may retain limited information where reasonably necessary or legally required, including:

• purchase, transaction, refund or entitlement records needed for accounting, tax, fraud prevention or dispute handling;
• limited security, abuse-prevention or audit records;
• support correspondence where retention is necessary to resolve or document a request;
• records that QTI Labs is legally required to retain.

Such retained information is kept only for the applicable legal, operational, security or dispute-resolution purpose and is not kept merely to continue normal use of a deleted account.

Google Play, Apple or another platform may separately retain transaction or account records under its own policies. QTI Labs cannot delete records controlled solely by those platforms.

4. Request deletion of data without deleting the entire account

If you want to request deletion of particular SparklePlay data without deleting the entire account, email support@qtilabs.com with the subject SparklePlay Data Deletion Request and describe the data you want reviewed for deletion.

QTI Labs will assess the request based on account ownership, the type of data, product functionality, applicable law and any required retention obligations.

5. Important notes

• Uninstalling SparklePlay does not by itself delete a cloud-backed SparklePlay account or associated cloud data.
• Account deletion is intended to be permanent. A deleted account may not be recoverable.
• Deletion requests are processed within the period required by applicable law and subject to reasonable identity verification.
• Deleting a SparklePlay account does not automatically cancel, refund or erase purchase records maintained by Google Play, Apple or another store.

6. Contact QTI Labs

QTI Labs Private Limited
Hyderabad, Telangana, India
Email: support@qtilabs.com

Privacy Policy: https://qtilabs.com/products/sparkleplay/privacy/